Privacy Policy

GlaxoSmithKline Malta Limited (‘GSK Malta’ or ‘We’) is committed to protect you, which is why we have adopted this Privacy Policy. This is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Policy. 

As a user of this website, you can tour through most of our site without giving any information that personally identifies you, reveals personal information or allows us to contact you. At times we do require information to respond to your requests. 

GSK Malta collects, uses, shares or otherwise processes personal information that you provide to us when you make contact with us, or that we may otherwise obtain or generate, which relates to you. 

This statement explains the data we collect from you and its use.

1. What information do we gather about you and how is it being used?

GSK Malta uses cookies to improve your experience on this website.  Some of the cookies we use are essential for parts of the website to operate.  A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies are created for each session when you visit our website. None of the information collected by means of cookies is associated with you as an individual. We do not use the cookie technology to capture individual e-mail addresses or any personally identifying information about you.  For more information on our use of cookies, please review our Cookie Policy.

The personal information we collect when you make contact with us may include:

Information you provide us with, such as:

  • •  Your name and contact information;
  • •  Email communications sent to us;

Personal information we collect when you report a possible side effect associated with one of our products may include information such as your gender, date of birth and information about your health.

2. Use of your personal information

The personal information you submit on our website will be used for the purpose specified in the relevant part of the website and for any purpose which you give your consent to. Any and all processing of your data shall be in accordance with applicable data protection rules, regulations and guidelines and as specified in this Privacy Policy. 

We will process any personal data supplied to us in order to:

•    contact and interact with you, including to respond to your requests.  
•    respond to reports you make of a possible side effect associated with one of our products and to monitor the safety of our products.
•    comply with applicable laws, regulations and guidance;
•    comply with demands or requests made by regulators, governments, courts and law enforcement authorities; and
•    investigate and take action against illegal or harmful behaviour of users.

3. On what basis do we use your personal information?

•    With your consent:    We will process your personal information when you have given your consent to the processing of your personal data for one or more specific purposes set out above.  You have various rights where we are processing your information on the basis of your consent.  

•    For legitimate business purposes:     We use your personal information to make our communications with you more relevant and personalised to you, and to make your experience of our products and services efficient and effective. It also helps us to operate and improve our business and minimise any disruption to the services that we may offer to you.

•    To perform a contract to which you are a party: we may need to process your personal information to provide a product or service you request.

•    To comply with a legal obligation: There may be instances where we are legally obliged to process your personal information.

4. Recipients and sharing of your personal information

Your personal information will be received by GlaxoSmithKline Malta Limited’s representatives and employees.  

We may also share your personal information with any of the following:

•    members of the GSK group of companies; and
•    the following trusted third parties:
     -  our agents and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;
     -  our professional advisors, auditors and business partners;
     -  regulators, governments and law enforcement authorities; and
     -  other third parties in connection with re-organising all or any part of our business.

Your personal information may be processed by GSK Malta, its affiliated companies and GSK’s trusted third party suppliers outside of your home country. Data privacy laws in the countries to which your personal information is transferred may not be equivalent to, or as protective as, the laws in your home country. 

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws.  These measures include data transfer agreements implementing standard data protection clauses, or GSK’s Binding Corporate Rules.  Where we have put data transfer agreements or similar safeguards in place, we may be able to make a copy of this available to you if you contact us via one of the methods set out under the header “Contact Us” below. 

5. How long will we keep your personal information?

We have a data retention policy that sets out how long we keep your information. This policy is based on the type of information, the purpose of collection, and the system within our digital platforms in which the information is held. As a general rule, we keep your personal information for as long as we need to in order to carry out those purposes for which your data has been collected.

6. Security

We use reasonable efforts to safeguard the integrity, availability and confidentiality of all personal data that we process relating to you and regularly review and enhance our technical, physical and managerial procedures so as to ensure that your personal data is protected from:

•    unauthorised access;
•    improper use or disclosure;
•    unauthorised modification;
•    unlawful destruction or accidental loss.

To this end, we have implemented security policies, rules and technical measures to protect the personal data that we have under our control. All our employees and data processors, who have access to and are associated with the processing of personal data, are further obliged to respect the confidentiality of our website users’ personal data.

By its very nature however, the Internet is not a secure medium and data sent via this medium can potentially be subject to unauthorised acts by third parties. We cannot guarantee the privacy or confidentiality of any information passing over our website.

Moreover, data sent via the Internet may be transmitted across international borders even where sender and receiver of information are located in the same country. Consequently, data relating to you may be transmitted via a country having a lower level of data protection than that existing in your country of residence. We shall accept no responsibility or liability whatsoever for the security of your data while in transit through the Internet.

7. Third party links

Our website may contain links to third party local and international websites. Please note that such links are not an endorsement by us of any information, products or services in such websites and we shall not accept any responsibility whatsoever for the content, use, availability, privacy practices or the content of any such websites. Please note that upon linking to such other websites, you will no longer be on our website and you will become subject to the privacy policy, if any, of such other website. For this purpose, we urge you to read the terms & conditions and privacy notices of these third-party websites.

No third party is permitted to link any other website to our website without obtaining our prior written consent.

8. Your Rights

You have the right to:

•    Withdraw your consent when your personal data is processed on the basis of your consent.  The withdrawal of your consent shall not affect the lawfulness of processing before the withdrawal of your consent.  
•    Ask GSK Malta Limited about the processing of your personal information, including to be provided with a copy of your personal information held by GSK Malta Limited;
•    to request the correction and/or deletion of your personal information, or restrict or object to the processing of your personal information;
•    to request to obtain and reuse your personal information for your own purposes across different services; and 
•    to complain to a competent supervisory authority, or to a court of law, if your data protection rights are violated or you have suffered as a result of unlawful processing of your personal information.

If you would like access to the information that we hold about you, if any of the information that we hold about you is inaccurate or out of date, or if you wish to withdraw your consent to the processing of your data or to restrict or object to us processing it, please let us know by getting in touch via one of the methods set out under the header “Contact Us“ below. 
If you object to our processing of your personal information, we will respect such requests in accordance with our legal obligations.  Your objection may mean that we may not be able to perform the actions necessary to achieve the purposes set out above. 

GSK Malta Limited may be required or entitled to retain your information to comply with legal and regulatory obligations and to protect and exercise our legal rights and legitimate interests.

Changes to this Privacy Policy

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. This Privacy Policy was last updated on the 24/01/2019.

Data Controller

GlaxoSmithKline Malta Limited is the controller of your personal information.  

Contact Us

Should you have any questions, comments and requests regarding the processing of your data you may contact us through any of the following methods:

By phone:  +(356) 21238131
By email: 

By mail:     GlaxoSmithKline Malta Limited
                   1, 1st Floor,
                   De La Cruz Avenue
                   Qormi, QRM 2458